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020 3903 9920

Expert data recovery from any device in London.

A drive that clicks, a phone that will not start, files that have vanished. Send it to our London lab and we will tell you what can be recovered and what it costs. Diagnosis is free.

Start a free diagnosis

From failure to returned files

How it works

Four clear stages, with the diagnosis and maximum price agreed before you decide whether recovery should go ahead.

View the full recovery process

  1. Your enquiry

    Tell us what happened

    Describe the device, the failure and the files you need. We give you an initial price range before it is sent or dropped off.

    Price range before arrival

  2. Lab diagnosis

    We inspect it — free

    An engineer finds the fault and how much of your data can be recovered, then prepares a written price or agreed range, normally within 1–3 working days.

    Fault, chances and maximum price confirmed

  3. Your decision

    You approve the recovery

    We explain the proposed work and timing. Recovery starts only after you have accepted the quote.

    No work starts without consent

  4. Secure return

    Your files come back

    Recovered data is copied to suitable return media and sent back with your original device.

    No recovered data, no recovery fee

Data recovery services

Customer outcomes

What people got back

The result matters more than a rating. These customers describe the files, memories and working data recovered by our engineers.

Read documented case studies

Reviews of Datraction on Google.

  • Two old desktop PCs

    Google · Wimbledon

    “I had two ancient "tower PCs" that hadn't been booted for more than a decade and which were completely obsolete. The Datraction guys successfully recovered all of the data off both computers. They were very friendly and prompt, and kept me informed as they sorted it all out.”
    Gearoid Lane

  • Data recovery

    Google · Victoria

    “Got my data back! They are very professional, trustworthy and helpful. Highly recommend!!”
    Tomasz Kurz

  • Pricing and treatment

    Google · Wimbledon

    “Great and friendly service. Reasonable prices and fair treatment. Highly recommend.”
    Lukasz Sielski

  • Urgent recovery

    Google · Wimbledon

    “Fantastic service... pulled out all the stops and resolved my issue quickly and efficiently. Cheers!”
    Jason R

Free standard diagnostic assessment

Know the fault and the cost before you decide.

An engineer examines the device and establishes whether recovery is viable, what work is required and what it is likely to cost. You choose whether to continue only after receiving the diagnosis and a written price or agreed range.

£0
Standard diagnostic fee
Before work
Price or range agreed
£0
Recovery fee if no data is recovered

A previously opened or physically worked-on device requires a £100 enhanced assessment. See the exception and payment terms.

Request a free diagnosis See how pricing works
A technician running drive diagnostics at a bench stacked with hard drives

Recovery priority

How fast do you need your data back?

The engineering process and level of care stay the same. A faster service moves your case forward in the lab queue.

Turnaround starts when the device reaches our laboratory.

  1. Standard

    5–10 working days

    Targets recovery and return within 5–10 working days of the device reaching our lab, subject to diagnosis, parts and media condition.

    Recovery price Included

  2. Express

    3–5 working days

    Prioritises the case and targets 3–5 working days from arrival, subject to diagnosis, parts, media condition and data volume.

    Priority surcharge +40%

  3. Emergency

    24 hours

    Gives the case highest queue priority and targets 24 hours from arrival when the fault, parts, media condition and data volume allow it.

    Priority surcharge +70%

The lab

Our own lab in London

Drives are opened in a dedicated cleanroom environment rather than on a desk, and imaged before anything is written to them.

We assess the fault, media condition, encryption and previous attempts before explaining what is realistically recoverable. Our case studies publish both positive and negative outcomes, and where useful data cannot be recovered there is no recovery fee.

Two opened hard drives clamped in a head-swap jig, a gloved technician lifting the head assembly clear of the platter
A technician running drive diagnostics at a bench stacked with hard drives
A technician working at a stereo microscope with a soldering iron and fine tools
Multimeter probes tracing a fault across a laptop logic board
Gloved hands connecting a solid-state drive to diagnostic hardware on a lab bench
An opened phone showing its logic board and orange ribbon cable after liquid ingress
A stack of hard drives on the bench, kept as donors for parts matching
A hot-air nozzle over a laptop logic board during component removal
Equipment
PC-3000 · DeepSpar · microscope inspection · BGA rework · precision micro-soldering
Donor library
Toshiba · Samsung · Western Digital · HGST · Hitachi · Seagate

Locations

Our locations

Bring a device to the London lab in person, or book an insured courier collection from anywhere in the UK.

All locations →

Frequently asked questions

Before you send a device

Straight answers about diagnosis, cost, turnaround and what to do before a recoverable fault gets worse.

Is the standard diagnosis really free?

Yes. Standard diagnosis is free. If a device has previously been opened or physically worked on, we explain the £100 enhanced assessment fee before accepting it for that work.

Do I pay if no useful data can be recovered?

No recovery fee is charged when we cannot recover useful data. Any separately agreed donor part, return drive, specialist licence or enhanced assessment cost is explained before it is incurred.

How much does data recovery cost?

The price depends on the fault, time required, donor parts, specialist licences and return media. We diagnose the device first and provide a written price or agreed range before recovery begins.

How long does data recovery take?

Standard service is usually 5–10 working days from arrival at the lab. Express is 3–5 working days, and a 24-hour emergency tier is available for suitable urgent cases.

What should I do if the drive is clicking or the device is wet?

Switch it off and stop testing it. Repeated power cycles, recovery software and charging a wet device can cause additional damage. Contact the lab before powering it again.

How should I send the device, and how is my data protected?

Use tracked delivery and a rigid box with cushioning on every side. Devices and recovery media are stored securely while they are with us, and a working copy is normally deleted within 48 hours after return or sooner on request.

Get a quote

Get a quote

Tell us about your device and what happened. We will come back with clear next steps and pricing after diagnosis — before any recovery work begins.

Prefer to talk first? 020 3903 9920

Standard diagnosis is free. We normally reply within one working day.

Check how likely a recovery is before you request a quote.

What do you want to recover data from?

When and how it happened, any sounds or error messages.

Details that affect the quote

Do not enter a device passcode, password or recovery key in this form.

What has been tried so far? *

Choose all that apply.

A device that was opened or worked on elsewhere needs a £100 enhanced assessment, paid before it starts.

Timing and contact details

What happens next: we reply by email. No paid work starts without your approval.

By sending this form you agree we may contact you about your enquiry. See our privacy policy. Prefer phone? 020 3903 9920.