Mobile phone recovery starts at £150 for logical faults, rising to £300–1500+ where the logic board or NAND has failed. Standard turnaround is 5–10 working days, or 24 hours on the emergency tier. Standard diagnostics are free, and no recovery fee is due if we cannot recover useful data.
Start a free diagnosis
Modern phone data is normally encrypted and tied to the original authorised hardware. The aim is usually to make that board work long enough to unlock and export the data.
The phone became wet, heats up or stopped after a spill.
There is no display, vibration or normal charging response.
The frame, connectors or board were damaged in an impact.
The phone restarts, freezes at a logo or cannot complete an update.
Storage is only one part of an encrypted phone. The original security hardware, a stable boot path and the authorised passcode may all be required.
Chip-off is not a general encryption bypass on modern mobile phones.
Diagnosis is useful when it narrows the route and the limits. We state both before you approve recovery work.
The device around the storage can be part of the recovery path, particularly where storage is soldered or encrypted.
Corrosion is a chemical process, not a single event. A phone that still powers on after a liquid spill can stop working entirely within days as oxidation spreads across the logic board, so the window for a straightforward repair closes quickly. Turning the phone off and leaving it off is more useful than any home remedy.
Most phones that will not power on at all have a repairable fault on the logic board rather than a dead storage chip, and fixing the board restores access without ever removing the chip. That matters because it keeps the storage exactly where the phone's own processor expects to find it, which avoids a problem chip-off recovery cannot always solve.
On modern iPhones, and on many recent Android flagships, the storage chip is cryptographically paired to the processor: the pairing keys are held on the processor itself and never leave it, so a desoldered chip read on other hardware returns unreadable ciphertext, not files. Chip-off remains viable on devices without that pairing, typically older handsets or ones using conventional flash storage, where the chip can be read independently once removed under microscope inspection.
Real cases show the fault, the decisions made and where the result stopped. They are evidence, not a promise that every device behaves the same way.
Board-level work and a replacement battery brought the original phone into a usable state long enough to copy more than 40 GB to external flash storage.
Customer identities and ticket references have been removed. Images show Datraction laboratory methods and are not presented as photographs of the archived customer device.
From first description to returned files, each stage has a clear decision and an agreed commercial limit.
View the complete recovery processYour enquiry
Describe the device, the failure and the files you need. We give you an initial price range before it is sent or dropped off.
Price range before arrival
Lab diagnosis
An engineer identifies the fault, assesses complete and useful partial recovery, then prepares a written price or agreed range.
Fault, prospects and commercial limit confirmed
Your decision
We explain the proposed work and timing. Recovery starts only after you have accepted the quote.
No work starts without consent
Secure return
Recovered data is copied to suitable return media and sent back with your original device.
No recovered data, no recovery fee
Recovery priority
The engineering process and level of care stay the same. A faster service moves your case forward in the lab queue.
Turnaround starts when the device reaches our laboratory.
5–10 working days
Targets recovery and return within 5–10 working days of the device reaching our lab, subject to diagnosis, parts and media condition.
3–5 working days
Prioritises the case and targets 3–5 working days from arrival, subject to diagnosis, parts, media condition and data volume.
24 hours
Gives the case highest queue priority and targets 24 hours from arrival when the fault, parts, media condition and data volume allow it.
Yes, we offer three different time frame packages. Our standard service takes 5 to 10 working days, our express service takes 3 to 5 working days, and our emergency service aims to reunite you with your data in just 24 hours.
Possibly. Older handsets can use removable memory or simpler storage, but obsolete connectors, unavailable parts, battery damage and unsupported flash layouts can limit recovery. We identify the exact model, fault and security state before deciding whether device repair or direct memory work is appropriate.
Modern iPhone and Android storage is encrypted and normally requires the correct passcode or an authorised unlock route. We may repair the original phone or board so it accepts that credential again, but we cannot promise to bypass the lock. A factory reset erases the local data.
No. Modern phones encrypt their storage, so recovery may depend on repairing the original board well enough for the device to decrypt its own data. We cannot assess that, or the effect of liquid and heat damage, until we have analysed the phone.
Standard diagnostics are free, so you find out what is wrong before approving recovery. Logical faults start at £150; board-level or advanced component work usually runs from £300 to £1500+, with unusual cases quoted individually. Express service adds 40% and Emergency adds 70%. If we cannot recover useful data, there is no recovery fee.
Describe the device, the symptom, what has already been tried and which files matter most. We will tell you the safest next step.
Prefer to speak to someone? 020 8543 7088
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