Data recovery for IT companies and repair shops
When a client's drive fails and it's beyond your bench, send it to our London lab. White-label or referral — your choice, case by case. 20% partner margin, free standard diagnosis, and no contracts to sign.
Two ways to work with us
White-label
Your client stays yours. You send the device, we report to you, and the recovery goes back under your brand. We never contact your client on our own initiative — if they ring us directly, we take a message and refer them back to you. That rule is agreed up front, not discovered later.
Referral
You hand the case over completely. We deal with your client directly, keep you updated, and pay your commission once the client has paid us. No chasing, no admin on your side.
Both routes carry the same terms: 20% off our recovery fees as your trade margin (white-label), or the same 20% as commission (referral). Commission is payable after the end client pays — never for cases that didn't go ahead.
What you get
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Free standard diagnosis
No upfront fees and no assessment charge for unopened devices, on every partner case.
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A fixed quote before any recovery work begins
If the required procedure changes materially, we stop and ask before exceeding it.
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No Recovery, No Fee
If we can't get the data back, there's nothing to pay — for you or your client.
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A named contact on the bench
A direct line to the engineer working the case, not a sales desk.
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Standard 5–10 working days · Express 3–5 working days · Emergency 24 hours intake
Turnaround windows you can pass on to your client on the day you take the device in.
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No contracts, no volume minimums, no joining fee
Send one case a year or one a week — the terms are the same.
How it works
- 1
Call or email us with the symptoms
We'll tell you straight away whether the case is worth sending — some aren't, and we'd rather say so now.
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Send or drop off the device
Packing guidance is on our send-your-device page; include your reference so the case is logged to your account. See how to pack and send a device .
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Free diagnosis, then a fixed quote to you
You decide (white-label) or your client decides (referral) before any recovery work starts.
- 4
Data returned on encrypted media, device back with it
White-label reports carry no Datraction branding, so you can hand them straight to your client.
One thing we ask
If a drive has already been opened or worked on — by you, your client, or another lab — tell us before you send it. Previous attempts change the assessment work, and opened devices carry a £100 enhanced assessment fee, agreed in advance. We'd rather price that honestly than surprise you with it, because your name is on this case as much as ours.
When a recovery fails
Sometimes the data is gone — overwritten, or the platters are beyond reading. When that happens: you pay nothing, the device comes back, and you receive a written technical explanation you can pass directly to your client. Your client gets a straight answer from a named engineer, and you get to be the one who delivered it.
Shipping
You cover getting the device to us — post, courier or drop-off at the Wimbledon lab. Return shipping is on us, fully insured, on every partner case.
FAQ
Partner questions
Do you offer white-label data recovery in the UK?
Yes. You send the device, we diagnose and quote to you, and the recovered data goes back under your brand with an unbranded report. We never contact your client on our own initiative; if they contact us, we refer them back to you.
How much do partners earn per case?
20% — either as a trade discount on our recovery fees when you resell under your own brand, or as commission on referred cases, paid once the end client has paid.
Is there a contract, quota or joining fee?
No. There's no paperwork to sign and no minimum volume. Send your first case when it appears — that's the whole onboarding.
What happens if the data can't be recovered?
Nothing to pay, under our No Recovery, No Fee policy. The device is returned and you receive a written technical explanation suitable for passing to your client.
Who talks to my client?
In white-label, you do — always. In referral, we do, and you receive updates. You choose the model per case, not once for the whole relationship.
Have a case on the bench right now?
Call 020 3903 9920 and ask for the lab, or email hello@datraction.co.uk with the symptoms. We'll tell you today whether it's recoverable — and what your client will pay before you promise them anything.