Tell us what happened.

If the data matters, stop using the device. Describe the failure and what you need back; a technician will explain the safest next step.

We normally reply within one working day.

Start with the device.

Standard diagnosis is free. The details below help us identify the likely failure before we ask you to visit or send anything.

01
Stop if the device is failing
Do not keep powering up a clicking, wet or unstable device.
02
Describe what changed
Tell us the symptom, the device and which data matters most.
03
We confirm the next step
You receive an honest assessment before any recovery work begins.

Need Emergency recovery? Call 020 8543 7088.

Standard diagnosis is free. We normally reply within one working day.

Do not enter a device passcode, password or recovery key in this form.

What do you want to recover data from? Device type * Please write your device name Brand / model of the device Estimated size of the data? *

By sending this form you agree we may contact you about your enquiry. See our privacy policy. Prefer phone? 020 8543 7088.

Visit in person or arrange tracked delivery after speaking with the team.

136 Kingston Road, SW19 1LY, London, United Kingdom