Data Recovery Services in Liverpool
Liverpool has a port and logistics sector, where storage is more likely to be a NAS or RAID array than a single drive — and that changes how you should prepare it. We collect by courier for recovery in our London cleanroom. Standard turnaround is 5–10 working days from arrival, diagnostics are free, and hard drive recovery starts from £150.
A NAS or RAID array needs different handling before collection than a single laptop drive, and Liverpool's port and logistics sector is exactly the kind of place where that distinction matters.
- Booking a collection
- If the failure is a NAS or a RAID set, say how many drives are coming when you book so the whole array travels as one job, and label every drive with the bay it came out of before any of them leave the building.
- Getting to the lab
- Devices travel to London on the same national courier network used everywhere else, and the turnaround clock starts once the device is checked in there.
What a NAS or RAID array needs before the courier arrives
Liverpool has a large port and logistics sector, where storage is more likely to be a NAS or RAID array than a single drive. If that’s your situation, note down which bay each drive came from before you remove them, and keep them in that order — rebuilding a scrambled array costs bench time that would otherwise go into recovering the data. A single laptop or external drive doesn’t need any of that; it can simply be packaged and collected as it is.
No office on the docks
We collect by courier rather than operating a Liverpool office, and the standard 5–10 working day turnaround runs from when the device reaches our London cleanroom. Diagnostics are free, and nothing is charged if we can’t get the data back.
What happens when your device arrives
Every device we take in goes through the same intake, whoever sent it and wherever it came from:
- 01 the device is photographed on arrival
- 02 a job ticket is raised and the device registered against it
- 03 the customer is notified that it has been received
An encrypted drive can only be recovered if you supply the key or password: full-disk encryption is not something the lab can bypass.
Recovery priority
How fast do you need your data back?
The engineering process and level of care stay the same. A faster service moves your case forward in the lab queue.
Turnaround starts when the device reaches our laboratory.
- 01
Standard
5–10 working days
Targets recovery and return within 5–10 working days of the device reaching our lab, subject to diagnosis, parts and media condition.
Recovery price Included - 02
Express
3–5 working days
Prioritises the case and targets 3–5 working days from arrival, subject to diagnosis, parts, media condition and data volume.
Priority surcharge +40% - 03
Emergency
24 hours
Gives the case highest queue priority and targets 24 hours from arrival when the fault, parts, media condition and data volume allow it.
Priority surcharge +70%
Get a quote
Tell us what happened
After diagnosis, we confirm a written price or agreed range before any recovery work begins.
Or call 020 8543 7088
Get a free diagnosis quote
Tell us what happened. We will come back with clear next steps and pricing before any recovery work begins.