Data Recovery Services in London
Our cleanroom lab is in south-west London, so devices can be dropped off in person. Standard diagnostics are free, turnaround is 5–10 working days and emergency service is 24 hours. Recovery starts from £100 for USB drives and £150 for hard drives, with no recovery fee if useful data cannot be recovered.
London is the only city where Datraction has a physical cleanroom, so every drive that arrives here, from a clicking laptop disk to a failed RAID member, is opened and worked on in the same building rather than forwarded elsewhere.
- Drop-off and collection
- Drop the device off in person during opening hours, or book a courier collection for the same day; either way it is logged and assessed in the building it arrives at, not forwarded on.
- Getting to the lab
- Work begins on the day the device reaches the bench, so no part of the turnaround is spent in transit between offices and the diagnosis starts from the moment it is booked in.
Everything happens in one building
Datraction’s cleanroom is in south-west London. A drive that arrives here — whether it’s dropped off in person or delivered by courier — never leaves the building until the job is finished. Imaging, head swaps and firmware work all happen in the same lab, with a dedicated cleanroom environment for mechanical drive work, so nothing is handed off to a subcontractor partway through.
Bringing a drive in yourself
If you’re local, you can bring a drive in during opening hours and have it logged and assessed the same day — the one advantage London customers get that the other eight cities on this list don’t. We assess each device’s fault, encryption state, previous attempts and evidence of overwritten data before explaining whether a complete or useful partial recovery appears possible. Diagnostics cost nothing either way.
How it works from London
From London to recovered data
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Drop off or send
Bring the device to the lab in person during opening hours, or send it by tracked delivery.
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Arrival at the lab
The device is photographed, a job ticket is raised against it, and you are notified that it has been received.
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Free diagnosis
An engineer assesses the fault and you receive a written price or agreed range before any recovery work.
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Recovery and return
You verify the recovered data first; it then returns on external media by tracked delivery.
Before you book: Call before you set out and the device is logged while you wait. Packing guidance: how to pack and send your device.
What we recover from London
Every device type below is collected from London and worked on in the same London lab, at the same prices. Pick the device for its symptoms, process and price band, or check what data recovery costs first.
An encrypted drive can only be recovered if you supply the key or password: full-disk encryption is not something the lab can bypass.
Questions people ask
Can I drop my device off at the London lab in person?
Yes — this is the one city where that is possible. Come during opening hours, the device is photographed and logged while you are there, and diagnosis starts from that visit. Call first so an engineer expects you and can ask about the fault on the spot.
Whereabouts in London is the lab?
South-west London: Kingston Road in Wimbledon, SW19. The full address and opening hours are on the contact page. If crossing town is awkward, a tracked delivery or an insured courier collection reaches the same bench just as safely as a personal visit.
Is recovery any faster for London customers?
The bench work takes the same time wherever you live. What a Londoner saves is transit: a morning drop-off can start diagnosis the same day, and the Emergency tier's 24-hour target begins the moment the device is logged rather than after a courier journey.
Recovery priority
How fast do you need your data back?
The engineering process and level of care stay the same. A faster service moves your case forward in the lab queue.
Turnaround starts when the device reaches our laboratory.
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Standard
5–10 working days
Targets recovery and return within 5–10 working days of the device reaching our lab, subject to diagnosis, parts and media condition.
Recovery price Included -
Express
3–5 working days
Prioritises the case and targets 3–5 working days from arrival, subject to diagnosis, parts, media condition and data volume.
Priority surcharge +40% -
Emergency
24 hours
Gives the case highest queue priority and targets 24 hours from arrival when the fault, parts, media condition and data volume allow it.
Priority surcharge +70%
Get a quote
Tell us what happened
After diagnosis, we confirm a written price or agreed range before any recovery work begins.
Or call 020 3903 9920
Get a free diagnosis quote
Tell us what happened. We will come back with clear next steps and pricing before any recovery work begins.