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Encryption & access

What if I do not know my phone password?

Modern iPhone and Android storage is encrypted and normally requires the correct passcode or an already authorised unlock route. We may be able to repair the original phone or logic board so it accepts that credential again, but we cannot promise to bypass the lock. A factory reset erases the local data.

Repair does not remove encryption

On a modern phone, the storage chip does not contain a set of ordinary readable files. Hardware-backed encryption ties access to the original device and its security state. Repairing power, charging or board faults can sometimes make the phone usable again, but the correct credential is still normally required.

Do not reset the phone

Official forgotten-passcode routes commonly restore access to the device by erasing it. That is useful when the phone matters more than its local contents, but it is the wrong first action when the data is the priority. Stop guessing if the device imposes delays or wipe limits, and tell us what happened before booking.

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Tell us what happened. We will come back with clear next steps and pricing before any recovery work begins.

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