A traceable intake
On arrival, the device is photographed and registered against a job ticket before diagnosis starts. We also notify you that it has reached the lab, so a courier scan is not the only record of receipt.
Devices and recovery media are stored in a safe whenever they are not being worked on. The London office is covered by an active camera system recording 24 hours a day.
Verification without unnecessary exposure
We only inspect what is needed to verify the agreed recovery result. Verification can use screenshots of the recovered folder structure and a sample file, or a remote screen-sharing session if you would rather review the result yourself before payment and return.