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020 8543 7088

Expert data recovery from any device in London.

Datraction recovers data from failed hard drives, SSDs, phones, memory cards and RAID arrays in our own London lab, with a dedicated cleanroom environment for mechanical drive work. Standard diagnostics are free, and there is no recovery fee if we cannot recover useful data.

Start a free diagnosis

From failure to returned files

How it works

Four clear stages, with the diagnosis and commercial limit agreed before you decide whether recovery should go ahead.

View the full recovery process

  1. Your enquiry

    Tell us what happened

    Describe the device, the failure and the files you need. We give you an initial price range before it is sent or dropped off.

    Price range before arrival

  2. Lab diagnosis

    We inspect it — free

    An engineer identifies the fault, assesses complete and useful partial recovery, then prepares a written price or agreed range.

    Fault, prospects and commercial limit confirmed

  3. Your decision

    You approve the recovery

    We explain the proposed work and timing. Recovery starts only after you have accepted the quote.

    No work starts without consent

  4. Secure return

    Your files come back

    Recovered data is copied to suitable return media and sent back with your original device.

    No recovered data, no recovery fee

Our comprehensive data recovery services

Customer outcomes

What people got back

The result matters more than a rating. These customers describe the files, memories and working data recovered by our engineers.

Read documented case studies

Verified reviews from our Google Business profile and Trustpilot.

  1. 01

    Photos and source code

    Google · 5 stars

    “Absolutely saved my life. Got back my photos and so much more, including priceless code since I am a software developer! They are very professional, trustworthy and helpful. I would highly recommend.”
    Verified customer
  2. 02

    Urgent recovery

    Google · 5 stars

    “Fantastic service — pulled out all the stops and resolved my issue quickly and efficiently. Cheers!”
    Verified customer
  3. 03

    Water-damaged phone

    Trustpilot · April 2024

    “Really pleased these guys saved my data after my phone was water damaged, was incredibly important has had two of my beautiful dogs last ever photos plus 4000+ more photos that were precious. An added bonus is the phone seems to be working again too. Thank you”
    Roger Juney
  4. 04

    Failing hard drive

    Trustpilot · April 2025

    “Darius and Anna were very friendly and helpful and they retrieved the data I needed from a failing drive with 100% success.”
    Tony Kearns

Free standard diagnostic assessment

Know the fault and the cost before you decide.

An engineer examines the device and establishes whether recovery is viable, what work is required and what it is likely to cost. You choose whether to continue only after receiving the diagnosis and a written price or agreed range.

£0
Standard diagnostic fee
Before work
Price or range agreed
£0
Recovery fee if no data is recovered

A previously opened or physically worked-on device requires a £100 enhanced assessment. See the exception and payment terms.

Request a free diagnosis See how pricing works
A technician running drive diagnostics at a bench stacked with hard drives

Recovery priority

How fast do you need your data back?

The engineering process and level of care stay the same. A faster service moves your case forward in the lab queue.

Turnaround starts when the device reaches our laboratory.

  1. 01

    Standard

    5–10 working days

    Targets recovery and return within 5–10 working days of the device reaching our lab, subject to diagnosis, parts and media condition.

    Recovery price Included
  2. 02

    Express

    3–5 working days

    Prioritises the case and targets 3–5 working days from arrival, subject to diagnosis, parts, media condition and data volume.

    Priority surcharge +40%
  3. 03

    Emergency

    24 hours

    Gives the case highest queue priority and targets 24 hours from arrival when the fault, parts, media condition and data volume allow it.

    Priority surcharge +70%

The lab

One bench, from diagnosis to return

Drives are opened in a dedicated cleanroom environment rather than on a desk, imaged before anything is written to them, and worked on in the same building from arrival to return.

We assess the fault, media condition, encryption and previous attempts before explaining what is realistically recoverable. Our case studies publish both positive and negative outcomes, and where useful data cannot be recovered there is no recovery fee.

Two opened hard drives clamped in a head-swap jig, a gloved technician lifting the head assembly clear of the platter
A technician running drive diagnostics at a bench stacked with hard drives
A technician working at a stereo microscope with a soldering iron and fine tools
Multimeter probes tracing a fault across a laptop logic board
Gloved hands connecting a solid-state drive to diagnostic hardware on a lab bench
An opened phone showing its logic board and orange ribbon cable after liquid ingress
A stack of hard drives on the bench, kept as donors for parts matching
A hot-air nozzle over a laptop logic board during component removal
Equipment
PC-3000 · DeepSpar · microscope inspection · BGA rework · precision micro-soldering
Donor library
Toshiba · Samsung · Western Digital · HGST · Hitachi · Seagate

Locations

Our locations

Bring a device to the London lab in person, or book an insured courier collection from anywhere in the UK.

All locations →

Frequently asked questions

Before you send a device

Straight answers about diagnosis, cost, turnaround and what to do before a recoverable fault gets worse.

01 Is the standard diagnosis really free?

Yes. Standard diagnosis is free. If a device has previously been opened or physically worked on, we explain the £100 enhanced assessment fee before accepting it for that work.

02 Do I pay if no useful data can be recovered?

No recovery fee is charged when we cannot recover useful data. Any separately agreed donor part, return drive, specialist licence or enhanced assessment cost is explained before it is incurred.

03 How much does data recovery cost?

The price depends on the fault, time required, donor parts, specialist licences and return media. We diagnose the device first and provide a written price or agreed range before recovery begins.

04 How long does data recovery take?

Standard service is usually 5–10 working days from arrival at the lab. Express is 3–5 working days, and a 24-hour emergency tier is available for suitable urgent cases.

05 What should I do if the drive is clicking or the device is wet?

Switch it off and stop testing it. Repeated power cycles, recovery software and charging a wet device can cause additional damage. Contact the lab before powering it again.

06 How should I send the device, and how is my data protected?

Use tracked delivery and a rigid box with cushioning on every side. Devices and recovery media are stored securely while they are with us, and a working copy is normally deleted within 48 hours after return or sooner on request.

Get a quote

Get a quote

Tell us about your device and what happened. We will come back with clear next steps and pricing after diagnosis — before any recovery work begins.

Prefer to talk first? 020 8543 7088

Standard diagnosis is free. We normally reply within one working day.

Do not enter a device passcode, password or recovery key in this form.

  1. 1 Device
  2. 2 Problem
  3. 3 Speed
  4. 4 Contact
What do you want to recover data from?

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