What had disappeared
The Surface Pro 7 Plus was presented after OneDrive synchronisation had cleared local folders. From the customer’s perspective the files had disappeared from the computer, but that description did not establish whether a copy still existed in the Microsoft account or whether recoverable remnants remained on the SSD.
The device examination
The internal SSD was examined with PC-3000. No recoverable data was found. The case record describes the local content as overwritten; the result from the device was therefore negative.
That finding is different from saying that every possible copy had vanished. OneDrive has its own recycle bin, version history and account-retention routes. Those provider-side locations cannot be reconstructed by reading a Surface SSD and need to be checked through the authorised Microsoft account.
The result
No usable data was recovered from the device. The assessment took approximately one week. The case was closed rather than turning an empty scan into an open-ended promise.
Why SSD cases can end abruptly
An SSD does not behave like an old magnetic hard drive. Once deleted or overwritten content is no longer presented by the controller, a deeper scan may have nothing meaningful to reconstruct. The fact that a file name once appeared in a synced folder does not guarantee that its previous contents remain available on the local storage.
What this case teaches
If synchronisation removes files, stop making changes on the computer and check the provider route immediately: OneDrive on the web, its recycle bin, version history and any separate backup. Do not reinstall Windows or continue synchronising other devices until the direction of the deletion is understood.