# Datraction > Datraction is a UK data recovery laboratory at 136 Kingston Road, London SW19 1LY. It diagnoses and recovers data from failed storage devices in its own London lab and accepts tracked deliveries from across the UK. This file is a concise guide to the public website. It does not replace the service pages, written quotation, terms or privacy policy. Information was reviewed on 27 July 2026. ## Start here - [Data recovery services](https://www.datraction.co.uk/#services): Supported physical devices and service routes. - [Data recovery costs](https://www.datraction.co.uk/data-recovery-cost/): Current indicative price bands, the £95 engineering rate and possible additional costs. - [How data recovery works](https://www.datraction.co.uk/how-data-recovery-works/): Intake, diagnosis, approval, recovery, verification, payment, return and the 48-hour working-copy policy. - [Pack and send a device](https://www.datraction.co.uk/send-your-device/): Confirmed intake, device-specific packing, tracked delivery and what happens on arrival. - [Data recovery FAQ](https://www.datraction.co.uk/faq/): Maintained answers about security, encryption, urgent work, RAID, servers and recovery limits. - [Documented case studies](https://www.datraction.co.uk/case-studies/): Anonymised complete, partial and unsuccessful recovery outcomes. - [Contact the London lab](https://www.datraction.co.uk/contact/): Request a free standard diagnosis or arrange tracked delivery. ## Recovery services - [Hard drive data recovery](https://www.datraction.co.uk/hard-drive-data-recovery/): Logical, electronic, firmware and mechanical hard-drive faults. - [SSD data recovery](https://www.datraction.co.uk/ssd-data-recovery/): Logical faults, controller failure, NAND wear, encryption and TRIM limits. - [External drive data recovery](https://www.datraction.co.uk/external-drive-data-recovery/): USB bridge, enclosure, electronic and internal drive faults. - [USB flash drive recovery](https://www.datraction.co.uk/usb-pendrive-data-recovery/): Connector, controller, monolithic and flash faults. - [SD and microSD card recovery](https://www.datraction.co.uk/sd-card-data-recovery/): Camera, dashcam, file-system, controller and physical card faults. - [Laptop data recovery](https://www.datraction.co.uk/laptop-data-recovery/): Removable and soldered storage, including board-level faults. - [Apple Mac data recovery](https://www.datraction.co.uk/apple-mac-data-recovery/): Removable and soldered Mac storage, with FileVault and hardware-bound encryption limits. - [Mobile phone data recovery](https://www.datraction.co.uk/mobile-phone-data-recovery/): iPhone and Android board faults, liquid damage and supported storage access. - [RAID and NAS data recovery](https://www.datraction.co.uk/raid-data-recovery/): Failed arrays, member-drive faults and damaged configuration. - [Data migration](https://www.datraction.co.uk/data-migration-service/): Controlled migration from ageing or failing storage where the source condition permits. - [Data destruction](https://www.datraction.co.uk/data-destruction-service/): Media-appropriate sanitisation or physical destruction, with a report available on request. ## Important service boundaries - Recovery is not guaranteed. A complete or useful partial result depends on the actual failure, previous use and condition of the media. - Full-disk encryption cannot be bypassed. BitLocker, FileVault and comparable encrypted storage require the correct key, password or authorised recovery route. - Modern phone storage normally requires the correct passcode or an authorised unlock route. Repairing the original device may restore access, but a factory reset erases local data. - Overwritten sectors, destroyed recording surfaces, SSD blocks cleared after TRIM and unavailable encryption keys can make recovery impossible. - Standard diagnosis is free. A £100 enhanced assessment may apply to devices opened or materially worked on elsewhere, and is agreed before that assessment starts. - No recovery fee is due when the agreed useful data cannot be recovered. Donor components, specialist licences and return media may be quoted separately. - Datraction does not offer cryptocurrency recovery and does not recover access to third-party cloud or messaging accounts. - There is one Datraction laboratory, in London. Other UK location pages describe courier collection, not additional laboratories. - A specialist partner laboratory is used only after the customer gives explicit approval. ## Evidence and guidance - [Data recovery guides and research](https://www.datraction.co.uk/blog/): Source-backed advice, technical analysis and the case-study library. - [When data recovery is impossible](https://www.datraction.co.uk/blog/when-data-recovery-is-not-possible/): Limits created by overwrite, encryption, secure erasure, cloud deletion and physical damage. - [Lost BitLocker recovery key](https://www.datraction.co.uk/blog/lost-bitlocker-recovery-key/): Legitimate key locations and the point at which recovery cannot decrypt the result. - [SSD deletion and TRIM](https://www.datraction.co.uk/blog/deleted-files-ssd-trim/): Why deleted SSD data behaves differently from deleted hard-drive data. - [Degraded RAID and rebuild risks](https://www.datraction.co.uk/blog/raid-nas-degraded-rebuild/): When to stop, preserve drive order and avoid an unsafe rebuild. - [AI in data recovery](https://www.datraction.co.uk/blog/is-ai-used-in-data-recovery/): Evidence-based uses and limits of AI-labelled recovery tools. ## Business information - Website: https://www.datraction.co.uk/ - Email: hello@datraction.co.uk - Telephone: 020 8543 7088 - Laboratory: 136 Kingston Road, London SW19 1LY, United Kingdom - Opening hours: Monday to Friday 9am–7pm; Saturday 9am–4pm; Sunday and bank holidays closed. - [Privacy policy](https://www.datraction.co.uk/privacy-policy/) - [Terms and conditions](https://www.datraction.co.uk/terms-conditions/)